Accounts Receivable B2B Collections

Overview:

The B2B Collections Specialist is reponsible for managing a portfolio of commercial accounts, securing timely payments and resolving billing discrepanices.

This role goes beyond debt collection; it requires a technical ability to navigate complex customer protals and communication skills to act as a bridge between our clients and service operations.

Key Responsibilities:

Portfolio Management: Proactively manage a high volume of B2B accounts to ensure payments are received within agreed terms, targeting a reduction in Day Sales Outstanding (DSO).

Portal & Invoice Management: Navigate and maintain various customer third party portals (e.g., Ariba, Coupa, Tungsten) for invoice submission and payment status tracking. Ensure all invoices are correctly uploaded and accepted by client systems to prevent payment delays.

Strategic Communication: Conduct professional collection calls and emails that preserve the client relationship while securing payment commitments o Liaise with Sales and Operations teams to resolve service-related disputes that may be stalling payment ,

Dispute Resolution: Identify root causes of non-payment (e.g., missing POs, pricing errors, or service issues) and coordinate with internal departments to provide swift solutions Account Reconciliation: Perform detailed account reconciliations to ensure it accurately reflects the client's outstanding balance, especially for complex national accounts

Reporting: Provide weekly updates on at-risk accounts and contribute to month-end reporting on collection targets and aging buckets Cross Functional

Collaboration: Act as a key liaison, working autonomously and effectively with Sales, Billing, Finance and other internal departments to drive account resolution. Administrative Tasks: Process credit card payments and perform other ancillary collections-related duties as needed.

Required Skills & Qualifications:

Experience: 2+ years of progressive, professional B2B/Commercial collections Technical Proficiency:

Proven experience uploading invoices and managing data within customer portals o Strong Excel skills (pivot tables, VLOOKUP's, XLOOKUP's) for data analysis and reporting

Experience with ERP systems (e.g., Navision, SAP or Oracle) is highly preferred Communication: Exceptional verbal and written communication skills with the ability to handle difficult conversations with tenacity and tact

Industry Knowledge: Understanding of the service-contract model (recurring billing) and the importance of first -time resolution in B2B environments

Attention to Detail: Highly organized with impeccable attention to detail and accuracy particularly in financial documentation and reconciliation

Technical & Educational Requirements College undergraduate degree accepted with equivalent, verifiable work experience in a complex collections environment. Demonstrated proficiency with Microsoft Office Suite (Word, Excel PowerPoint) Familiarity with Google Workspace (Google Drive, Docs, Sheets) is a plus

Proven experience with and ability to quickly learn and adapt to complex, high-volume debt collection and ERP systems.

Work Environment Requirements

Amenable working on US hours/night shift and holidays as business needs dictate Amenable to work onsite in Alabang, Muntinlupa City