Account Manager

About My Mountain Mover

My Mountain Mover (MMM) helps U.S. medical and dental practices build stronger teams through highly qualified Filipino virtual assistants. We're looking for a proactive Account Manager with client-facing, people management, and/or sales experience.

Responsibilities

For The Clients:

• Act as the main POC for company-related concerns, including billing disputes and process requests.
• Investigate and resolve client-VA disputes, conduct periodic check-ins, and ensure satisfaction, retention, and loyalty.
• Handle cancellations, escalating complex cases when necessary.

For The Virtual Assistants:

• Monitor VA performance, attendance, incentives, and credentials.
• Ensure VA reliability, provide coaching and mentorship, and share subject matter expertise.
• Address VA misconduct, conduct regular check-ins, and manage resignations and attrition, escalating when needed.
• Assists in VA accountability.

Qualifications

• At least 2 years of remote client-facing experience, including retention and check-in calls
• At least 2 years as a team lead, supervisor, or manager, with experience coaching people against KPIs
• Proficiency in key performance indicators, business process cycle, project management, quality management, risk management, and information technology.

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Up to $1300 base pay with $275 performance-based incentives monthly

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IMPORTANT

To move forward, kindly submit your application form here: https://mymountainmover.jotform.com/260144621689965

Only qualified applicants will receive an email inviting them for an initial interview with us.