Enterprise Account Manager

Job Overview

We are seeking a strategic and field-driven Enterprise Account Manager to lead customer acquisition, manage enterprise accounts, and drive adoption of our data management solutions. This role combines targeted enterprise selling, solution selling, field-based lead generation including outreach, marketing blitzes, and comprehensive after-sales account management.

Duties and Responsibilities

Enterprise Lead Generation

• Drive customer acquisition through corporate outreach, field visits, tradeshow, networking, referrals, and marketing blitzes.
• Identify and qualify enterprise prospects aligned with the company's target market.
• Conduct on-site visits to corporate offices, business parks to generate interest and build relationships.
• Schedule discovery meetings, solution briefings and demos with key decision-makers.

Enterprise Account Acquisition

• Lead solution selling engagements by deeply understanding client challenges, data environments and transformation goals.
• Engage senior stakeholders, champion customers, decision-makers (IT, Data, Architecture, Compliance, and Procurement) to align needs with our data management solutions.
• Deliver tailored presentations covering data integration, governance, Master-Data-Management, data quality and cloud modernization.
• Manage full-cycle acquisition processes: discovery, solution fit, proposal creation, pricing alignment, negotiation and procurement requirements.

After-Sales Account Management

• Act as the primary point of contact for enterprise and government clients post-sales.
• Oversee onboarding and implementation with Professional Services and Support teams.
• Track customer adoption, usage patterns, ROI and satisfaction.
• Conduct regular business reviews with decision-makers to align on progress, strategy and new needs/opportunities.
• Identify upsell and cross-sell opportunities to expand solution usage within existing accounts.
• Ensure high renewal rates Retention through proactive relationship and issue management.

Marketing & Field Activities

• Participate in and help execute targeted marketing blitzes across enterprise and government sectors.
• Collaborate with Marketing and Business Development on campaigns, events and on-ground brand awareness initiatives.
• Provide field insights to refine marketing strategies and solution positioning.

Customer Advocacy & Support Coordination

• Partner with Technical Support and Product teams to resolve issues quickly and effectively.
• Serve as a trusted advisor for data management best practices, solution adoption and cloud transformation.
• Provide customer-driven feedback to internal teams for product and process improvements.

Reporting & Strategic Planning

• Maintain accurate pipeline, activity, and account data within the CRM system.
• Prepare enterprise account plans, forecasts, and business growth proposals.
• Monitor customer satisfaction, account health, and revenue performance.
• Track key performance metrics and contribute insights for continuous improvement of sales processes.
• Provide weekly sales updates and pipeline reviews with the Enterprise Sales Manager to align on targets, progress, and strategic actions.

Qualifications

• Bachelor's degree in Business, Information Systems or a related field.
• 3–7+ years of experience in solution selling, enterprise or government account management, or field sales within SaaS, PaaS, data management, or enterprise software.
• Strong background in customer acquisition and managing complex enterprise sales cycles.
• Experience working in cloud-based environments and understanding cloud data architecture.
• Proficiency in using CRM platforms for pipeline and account management.
• Solid understanding of data management concepts (data integration, data governance, MDM, data quality).
• Strong communication, presentation, and negotiation capabilities.

Preferred Qualifications

• Experience handling processes and compliance documentation.
• Background in selling complex technology solutions to enterprise or public-sector customers.
• Field or B2B selling experience targeting corporate environments.

Behavioral Competencies

• Ability to work in an agile dynamic team environment
• Strategic thinking and problem-solving
• Must be amenable to flexible work schedule (on call of client) and must be willing to travel
• Resilience and adaptability