ABOUT LEAPOUT
LeapOut is a premium digital commerce and marketing agency working with ambitious brands across strategy, performance marketing, creative, and technology. We operate in fast-moving, multi-stakeholder environments where execution discipline, clarity, and follow-through are critical.
The Account Manager plays a key role in owning client relationships, coordinating delivery, and ensuring work moves smoothly from planning to execution.
ROLE PURPOSE
The Account Manager exists to ensure clients feel supported, informed, and confident working with LeapOut.
This role is responsible for translating client needs into clear actions, coordinating internal teams, managing expectations, and maintaining momentum across engagements.
This is a client-facing coordination and accountability role, not a strategy, sales-closing, or hands-on execution position.
KEY RESPONSIBILITIES
1. Client Relationship & Communication
- Serve as the primary point of contact for assigned clients
- Manage day-to-day client communication via email, calls, and messaging platforms
- Ensure clients are updated on progress, timelines, and next steps
- Communicate clearly, professionally, and calmly at all times
- Ensure no client request, feedback, or concern is missed
2. Project & Delivery Coordination
- Translate client requests into clear internal briefs and action items
- Coordinate timelines, deliverables, and approvals across teams
- Track tasks, milestones, and dependencies across accounts
- Follow up relentlessly on pending items
- Flag risks, delays, or scope concerns early
3. Expectation & Scope Management
- Help ensure work aligns with agreed scope, timelines, and priorities
- Support the Client Ops & Delivery Lead in managing scope boundaries
- Reinforce clear next steps and responsibilities with clients and teams
4. Onboarding & Transition Support
- Support onboarding of new clients once agreements are signed
- Coordinate kickoff meetings with internal delivery teams
- Collect and validate onboarding requirements (access, documents, contacts)
- Ensure clean handoffs between sales, onboarding, and delivery
5. Reporting & Status Updates
- Assist in preparing weekly and monthly client status updates
- Collect inputs from internal teams and partners
- Ensure reports are accurate, complete, and on time
- Maintain organized records of discussions, approvals, and deliverables
DAY-TO-DAY ACTIVITIES
Daily
- Respond to client messages and emails
- Track tasks, timelines, and follow-ups
- Coordinate with internal teams and partners
- Update trackers and documentation
Weekly
- Support WIP and client status meetings
- Send meeting summaries and action items
- Review progress and raise risks early
Monthly
- Assist in reporting and review preparation
- Support planning and renewal discussions
- Ensure documentation is complete and archived
WHAT THIS ROLE IS NOT
- Not a strategy role
- Not a sales-closing role
- Not a creative, media, or technical execution role
- Not a decision-making authority
This role supports delivery and client success through coordination, clarity, and follow-through.
SKILLS & COMPETENCIES REQUIRED
- Strong organization and time management
- Clear written and verbal communication
- Confidence working with clients and internal teams
- Attention to detail and follow-through
- Ability to manage multiple accounts and priorities
- Calm, professional, and solutions-oriented mindset
WHAT YOU BRING
- 24 years experience in:
- Account management
- Client services
- Project coordination
- Agency or consulting environments (preferred)
- Familiarity with digital marketing or ecommerce workflows
- Reliable, proactive, and detail-oriented work style
- Willingness to take ownership of client coordination
306090 DAY EXPECTATIONS
First 30 Days Learn & Support
- Understand client scopes, workflows, and tools
- Shadow client communications and meetings
- Demonstrate responsiveness and reliability
Days 3160 Execute Independently
- Manage assigned client communications confidently
- Coordinate delivery and follow-ups independently
- Anticipate issues and raise flags early
- Reduce escalation and follow-up load on leadership
Days 6190 Optimize & Own
- Strengthen client relationships and trust
- Improve coordination and documentation processes
- Operate with minimal supervision
- Contribute to smoother, more predictable delivery
