Account Manager I

Role Description This is a full-time, on-site Account Manager I role based in Quezon City. The Account Manager I will manage assigned client accounts, act as the primary point of contact, and ensure that project requirements are clearly understood, documented, and delivered on time. Day-to-day responsibilities include coordinating with internal teams (such as operations, technical, and production), preparing proposals and quotations, monitoring project milestones, and resolving client issues or escalations. The role also involves tracking account performance, preparing regular status reports, identifying upsell or cross-sell opportunities, and supporting contract renewals. The Account Manager I will maintain accurate records in the company's systems, support billing and collections follow-ups for assigned accounts, and contribute to continuous improvement of account management processes.

Qualifications

• Experience in account management, customer service, project coordination, or similar client-facing roles, preferably in technology, payments, or card solutions.

• Strong communication and interpersonal skills with the ability to build good client relationships.

• Organized and able to manage multiple accounts, deadlines, and documents efficiently.

• Basic knowledge of technology solutions and willingness to learn card production, software, and hardware systems.

• Good problem-solving and analytical skills to handle client concerns and provide practical solutions.

• Proficient in Microsoft Office tools, spreadsheets, presentations, and CRM/account tracking systems.

• Bachelor's degree in Business, Marketing, Communications, IT, or related courses, or equivalent experience.

• Willing to work on-site in Quezon City and collaborate with different teams