AV Account Manager

1-3 Years

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Early Applicant

Job Description

Identify customer needs and recommend suitable products or services
Handle customer concerns with professionalism, offering timely and effective solutions
Process orders, returns, exchanges, and account updates accurately
Generate and follow up on sales leads to drive business growth
Meet or exceed individual and team sales targets and performance metrics
Maintain accurate records of customer interactions and transactions
Stay up to date on product knowledge, promotions, and company policies
Proactively engage customers and deliver a high level of service at all times
Collaborate with team members to achieve shared goals and improve customer experience
Manage inbound and outbound calls efficiently
Assist customers with orders, cancellations, refunds, and exchanges
Handle complaints and ensure proper resolution within set timelines
Provide information on warranties, terms of sale, and product usage
Support product recalls and communicate relevant updates to customers

Qualifications

Proven experience in sales, customer service, or a related role
1 year of experience in sales or business development and account management
Work experience in AV/ IT system integration is an advantage
Track record of meeting or exceeding sales target
Strong interpersonal and communication skills
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

Required Education