AV Account Manager
AV Account Manager
AVL Systems- Posted a month ago
- Be among the first 10 applicants
Job Description
- Identify customer needs and recommend suitable products or services
- Handle customer concerns with professionalism, offering timely and effective solutions
- Process orders, returns, exchanges, and account updates accurately
- Generate and follow up on sales leads to drive business growth
- Meet or exceed individual and team sales targets and performance metrics
- Maintain accurate records of customer interactions and transactions
- Stay up to date on product knowledge, promotions, and company policies
- Proactively engage customers and deliver a high level of service at all times
- Collaborate with team members to achieve shared goals and improve customer experience
- Manage inbound and outbound calls efficiently
- Assist customers with orders, cancellations, refunds, and exchanges
- Handle complaints and ensure proper resolution within set timelines
- Provide information on warranties, terms of sale, and product usage
- Support product recalls and communicate relevant updates to customers
- Proven experience in sales, customer service, or a related role
- 1 year of experience in sales or business development and account management
- Work experience in AV/ IT system integration is an advantage
- Track record of meeting or exceeding sales target
- Strong interpersonal and communication skills
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Bachelor's degree in Marketing, Business Administration, or any related business course
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