Account Manager, GCash International

GCash

Metro Manila / NCR, Philippines, Manila

Fresher

This job is no longer accepting applications

Posted 10 months ago

Job Description

Do you want to take the first step in making Filipinos’ lives better everyday Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba Join the G Nation today!

You Will Be Responsible For The Following

Leads Generation and Closing Sales:

Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
Drives the entire sales cycle from initial customer engagement to closed sales
Makes presentations to senior managers and decision makers
Able to discuss basic products and services relevant to the customer
Identifies points of negotiation and points to close deals

Business Development

Scopes and understands the key processes and financial transactions of accounts to provide valuable solutions to partners
In-depth understanding of the partner and partnership; knows what the business and partnership is all about not just limited to the existing services or current numbers we have with them but to include the other potentials.
Leads in the development, presentation, discussion and execution of relevant account-specific offers through an ecosystem approach - utilizing company products and services (i.e. Funds Disbursements, Online and Offline Payments, Cash-in, Cash-out, GLife, Adtech, etc.), to address the identified needs/challenges of the partner.
Develops programs to help ensure KPIs are met
Perform adhoc functions as may be deemed necessary.

Account Management

Responds to, acts on, and monitors the immediate resolution of partner concerns
Replies to emails within 24hours
Returns calls and SMS of partners within 4 hours
Ensures simple issues and customer concerns are resolved, with the help of support groups within SLAs
Discerningly escalates unresolved or more complex concerns within 72 hours except in critical cases wherein the IS should immediately be informed for proper handling.
Being proactive – Ensure that we keep the partners/stakeholders updated on promos, new services, tech updates; Concerns are addressed within reasonable timeline and at the same time partners are updated on the status of the issues raised.

Partner Relationship Management

Develops and maintains strong business relationships with key decision makers of accounts by establishing regular engagement meetings and activities (i.e. business review)
Establishes and maintains relationships, knowing the organization and identifying key contacts, influencers and decision makers, and ensures to get Team Leader support to cover top management reporting
Complies to management systems and requirements to submit complete and accurate reports on time (i.e. sales call plan, pipeline, key accounts performance review, accounts profile, priority list, product trackers)
Provides feedback on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers
Provide feedback to sales management on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package