Account Manager

Gateway Outsourcing, established in 2015, specializes in providing virtual assistant services to professionals and businesses in the US. Initially focusing on lead generation for insurance and real estate professionals, the company has since expanded its offerings to include executive assistance, bookkeeping, customer service, and other services. With over five years of experience, Gateway Outsourcing employs a growing team of more than 120 experienced virtual assistants, all based in the Philippines and working from home. The company prides itself on its expertise in business process outsourcing and its commitment to delivering tailored solutions.

This is a full-time, on-site Account Manager role based in Los Baños. The Account Manager will oversee client accounts, ensure client satisfaction, and act as a liaison between clients and the team of virtual assistants. Responsibilities include maintaining strong client relationships, understanding client needs, coordinating project timelines, and ensuring service delivery accuracy. The role also involves handling client inquiries, managing account documentation, and collaborating with internal teams for process improvements.

• Strong communication, interpersonal, and client relationship management skills
• Proficiency in coordinating team efforts and managing project timelines
• Attention to detail, organizational skills, and the ability to handle account documentation
• Problem-solving and process improvement capabilities
• At least 3 years of experience in account management or a related role
• Familiarity with virtual assistant services, BPO operations, or related industries is a plus
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• Ability to work on-site in Los Baños