At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the People Operations team you will support the implementation, configuration, and ongoing maintenance of HR information systems. As a Senior Associate, you will provide user support, drive continuous improvements, and collaborate with project teams to ensure smooth HR technology operations. This position allows you to enhance the HRIS experience while working closely with stakeholders to improve processes and enhance user satisfaction.
Responsibilities
- Act as a functional subject matter expert for HR system capabilities, advising on best-practice use of Workday and connected HR applications.
- Evaluate system functionality and identify opportunities for continuous improvements and optimization to enhance user satisfaction.
- Support the delivery of system enhancements through prioritisation, planning, testing (UAT/regression), release support, and change management activities.
- Provide daily support to HRIS users and stakeholders, resolve issues, and escalate complex problems appropriately via ServiceNow including AI response drafting based on Knowledge Articles.
- Provide functional support across Workday Core HCM, including worker lifecycle events (hire, job change, termination, contracts) and organisational structures.
- Translate Core HCM business requirements into clear functional specifications for review and delivery by Global Workday teams.
- Assess and advise on cross-modulation impacts of Core HCM changes across Compensation, Absence, Talent, Recruiting and Reporting.
- Manage Enterprise Interface Builders (EIBs) including updates for workspace, location, jobs/position creation/changes, compensation, absences, payroll scheduling, and more.
What You Must Have
- Bachelor's Degree
- 3 years of experience working with HRIS platforms such as Workday, SAP SuccessFactors, Oracle HCM, or similar systems
- Oral and written proficiency in English required
What Sets You Apart
- Bachelor's Degree in Human Resources, Information Systems, Business Administration, or a related field preferred
- Experience with HRIS platforms like Workday or SAP SuccessFactors
- Familiarity with HR processes and analytical problem-solving
- Supporting system implementations and user support
- Collaborating effectively with cross-functional teams
- Managing multiple tasks with attention to precision
- Understanding data privacy and compliance standards
- Embracing AI-augmented working methods
