About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Job Title: R0156682 HR Shared Services Associate - EMEA
Location: Cebu, Philippines
Summary Position:
Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions during EMEA hours (3pm to 12mn PHT).
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions in EMEA hours (3pm to 12mn PHT).
- Answer regional inquiries and perform processes within EMEA.
- Create documents as per employee's request.
- Manage employee files and data of EMEA employees in the HRIS system
- Works directly with managers, candidates, and other HR staff within EMEA region; accepts and routes requests for assistance over e-mail, via live chat, and through web forms (ServiceNow); Works directly with them to resolve recurring or standard problems with best possible customer experience.
- Gathers information and records data in HR tools; Monitors transaction status and escalates transactions, as necessary.
- Position required to follow up with customers to ensure completion of task within specified best practices and KPIs.
- Review incident history to determine recurring faults/
- Provides feedback regarding accuracy of knowledge articles and other customer contact tools
- Identify possible areas that need documentation or improvement, to improve employee support and experience.
- Takes ownership of specialized process (e.g. HR Purchasing) as POC for EMEA.
- Regional FAS exercises and Mass requests/projects.
- Data management and presentation towards other COEs.
- Responds to unusual customer special/urgent requests.
BASIC QUALIFICATIONS:
Bachelor's Degree (Psychology, Human Resource Management and related courses)
At least 2 years of related experience
Excellent Business Writing and Verbal Communication Skills
Proficiency in Microsoft Word and Excel (including mail merge and basic VBA/ formulas); Proficiency in Microsoft Outlook
Attention to Detail and Organization
Proficient in English Language and Grammar
Customer Experience
Process Improvement
PREFERRED QUALIFICATIONS:
Prior work experience in the HR field (i.e. HR back-office, shared services, HR Generalist roles)
Prior Experience in Customer Support or Incident Management
Workday/ServiceNow experience
Willing to be assigned in a Mid-Shift schedule
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain. 
