About 5 ELK
At5 ELK, we build powerhouse offshore teams that supportAustralian, UK, New Zealandand globally financial advice businesses. Our tribe thrives on energy, collaboration, and the desire to make an impact every day.
We're expanding fast, and we're on the lookout for a tech-savvy team player who can help us keep our systems running smoothly while developing smart solutions that make work easier for everyone.
The ROLE
You'll be the go-to expert for managing, and optimising our Zoho ecosystem to support both internal teams and client-facing operations. You'll work closely with stakeholders across the business to understand workflows, customise Zoho applications, and build smart automations that simplify processes and drive efficiency. From maintaining system integrity to developing scalable solutions, your work will directly impact how smoothly our tribe and our clients operate every day.
What YOU'LL DO
- Administer, maintain, and continuously optimise the Zoho to support business operations & scalability
- Manage and support Zoho applications including Zoho CRM, People, Recruit, and related tools
- Analyse data within Zoho and external sources that support decision-making
- Troubleshoot system issues and ensure timely resolution with minimal disruption to users
- Collaborate with departments to understand operational needs and translate them into technical solutions
- Provide ongoing end-user support, including system guidance, issue resolution, and user assistance
- Maintain system documentation, processes, and user guides to support consistency and knowledge sharing
- Deliver user training & onboarding to drive the effective use of Zoho systems uEnsure data integrity, security, and compliance across all Zoho platforms
What WE'RE LOOKING FOR
- Bachelor's degree in Computer Science, Information Technology, or a related course
- Hands-on experience administering the Zoho One Suite, with strong expertise in advanced CRM configuration
- Solid knowledge of Zoho applications including Zoho CRM, Zoho People, Zoho Survey, Zoho Sign, and related tools
- Strong data analysis, including extracting insights within Zoho & from external data sources
- Proven problem-solving & the ability to diagnose system issues and implement effective solutions
- Ability to work autonomously while also collaborating effectively within cross-functional teams
- High attention to detail, with the capability to manage multiple projects
- Deliver user training & onboarding to drive the effective use of Zoho systems
- Clear and professional communication skills, both written and verbal
- Experience providing end-user support, system documentation, and training
What YOU CAN EXPECT AT 5 ELK
- A comprehensive benefits package, including paid leaves
- Dayshift
- HMO on day 1 for you and your dependent
- Training and career development opportunities
- Fun social events and a supportive team culture
- Fixed weekends off + Christmas & New Year off
Ready toJOIN THE TRIBE
If you want to grow your skills, support global teams and build a rewarding career in the world of tech, we'd love to meet you.
Tara na,apply now!
