Job Description
Job Summary:
Champions Workplace Health & Safety and Environment using ISO45001 and ISO14001 standard or its equivalent. Provides end-to-end compliance services. Partners with teams around the world to ensure process/policy compliance and efficiency, audit readiness, and data and reports accuracy.
Responsibilities:
Plan, organize, lead, and control processes, people, and tools to enhance Accenture's Heath, Safety and Environment practices.
Support the internal audit and operational assurance activities for ISO 45001 and 14001.
Monitor service levels, ensure SLA compliance, report performance, and investigate unusual results.
Generate reports, analyze data, and present actionable recommendations to stakeholders for decision-making.
Maintain positive relationships with global clients and partners, resolving short-term issues and planning long-term solutions.
Develop and train team members to enhance skills and foster engagement.
Advise stakeholders on service improvements, cost reduction, and risk mitigation using techniques such as data storytelling and analytical tools.
Participate in process improvement stages from conceptualization to continuous implementation.
Comply with Accenture Operations Excellence (OPEX) processes and guidelines.
Identify improvement opportunities and coordinate the creation of training materials and sessions.
Respond to real-time/ad hoc reporting requirements and participate in quality assurance activities.
Prepare and document statistical reports and MIS for management analysis, ensuring accessibility.
Lead or participate in monthly service performance review calls with service management teams and stakeholders.
Escalate issues related to processes, staffing, and policies, collaborating on solutions.
Educational Requirement:
Must have:
Minimum Bachelor's Degree or relevant business experience
Skills And Work Experience
Must Have:
For internal and external
At least 1 year working experience in ISO 45001 and/or ISO 14001 framework or structure.
At least 1 year Project Management experience.
3 experience in years customer service, shared service, business processing experience or workforce management or related domains.
Possess excellent communication skills, both written and verbal.
Convincing/negotiation skills.
Intermediate to Advance MS Excel skills
