Description
Essential Functions and Responsibilities:
- Analyze and match staffing levels including schedules according to client requirements. Report daily staffing to the client. Plots required trainings based on staffing lines.
- Run and distribute various reports regarding billables, availability, absenteeism, schedule adherence, headcount, intervals, and segments.
- Performs intraday monitoring as needed.
- Proactive communication of CCS metrics and recommendations for action to Operations Management.
- Balance billables to ensure the client is billed appropriately. This entails comparing Kronos time and TCS time for each Consultant, analyzing the differences, and making corrections as needed.
- Ability to support other sites when necessary.
- Enter new hires data into TCS.
- Process shift bids.
- Educate new hires on scheduling and RTO procedures.
Requirements
- At least 1 year of experience as a Workforce Scheduler in a BPO setting
- Knowledge of Resource Management / Workforce Management tools
- Experience in Aspect eWFM is a plus
- Proficient in Microsoft Office applications
- Ability to manage multiple tasks and work with shifting priorities
- Strong organizational, analytical, problem-solving, and communication (oral & written) skills
- ritten) skills are required.
- Willing to be assign on a Hybrid Setup/Office is located at Commonwealth, QC
- Can start ASAP
