Company Description
UnifyCX is a next-generation customer experience platform that combines human expertise with cutting-edge AI technology to transform customer journeys. Established through GlowTouch's acquisition of Collective Solution, the company offers a comprehensive suite of tools to create exceptional customer service experiences. With a global presence and innovative approach, UnifyCX is at the forefront of redefining customer service standards. As a certified NMSDC Minority Business Enterprise (MBE), UnifyCX values diversity and inclusivity within its workforce.
Role Description
This is a full-time on-site role for a Workforce Manager based in Quezon City. The Workforce Manager will be responsible for overseeing workforce planning, capacity planning, and program management. Key responsibilities include managing scheduling, forecasting staffing requirements, analyzing operational performance, and ensuring efficient resource allocation. The role requires cross-functional collaboration to align workforce management with organizational goals and optimize productivity.
Qualifications
- Proficiency in Workforce Management and Workforce Planning methodologies
- Strong skills in Capacity Planning and resource optimization
- Advanced Analytical Skills for data-driven decision-making
- Experience with Program Management, including coordination and execution of workforce initiatives
- Excellent communication, organizational, and leadership skills
- Ability to work collaboratively in a dynamic, on-site environment
- Atleast 2 years experience as a Workforce Manager
