Will be responsible for overseeing all areas and aspects of the Amazon Code of Conduct (COC) process, by ensuring employees do not violate greater than 6 consecutive days, Greater than 60 hours per week, greater than 12 hours per day. Individuals will collaborate with the operations team to drive and deliver compliance on a day-to-day basis.
Responsibilities
- Strong knowledge of Microsoft excel
- Knowledge of Code of Conduct Policy
- Strong communication skills
- Flexibility to work assigned schedule as part of a team.
Qualifications
- Identify agents who are close to violating the work hours requirements and flag them to relevant site leaders.
- Check and validate agents schedule and schedule adherence.
- Send interval reports to the various regions and operations team
regarding COC prevention updates.
- Follow up with the operations teams on the reports shared daily to
ensure compliance to proposed changes to schedules.
- Assisting with login out agents who are at risk of violating COC hours
breach.
- Calibration with various departments to validate data regarding COC
and reports.
- Assist with team and relationship building across regions and
departments
