As a WFM Business Partner, you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium-sized account or a group of small accounts and other business units or clients.
Functional Responsibilities:
- Oversee a medium-sized account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
- Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
- Ensure proper resource allocation and cost management across the designated accounts
- Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
- Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
- Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts
Qualifications:
- Bachelor's degree in business, management, or a related field (or equivalent experience)
- 5+ years of progressive experience in Workforce Management
- In-depth knowledge of WFM processes and best practices
- Ability to lead others to solve complex problems, using sophisticated analytical thought to exercise judgment and identify innovative solutions
- Strong stakeholder/ client management skills
- Knowledge of resource/ budget creation and execution
