EXCLUSIVE NETWORKS |
Introduction
Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.
DUTIES AND RESPONSIBILITIES |
About the role
As The Workday Support Analyst, You Will
- Act as the primary point of contact for L2 Workday support issues, including escalations from L1 and end-user queries.
- Troubleshoot and resolve complex issues across various Workday modules (HCM, Core Compensation, Recruiting Absence, Advanced Comp, Talent/Performance).
- Perform detailed root cause analysis and propose long-term solutions or process improvements.
- Collaborate with cross-functional teams (HR, IT, Payroll) to identify system gaps and recommend enhancements.
- Work with Workday Community, vendor support, and internal technical teams to research, test, and resolve issues.
- Manage security roles and permissions, ensuring compliance with organizational policies.
- Support configuration changes, testing, and release management for Workday updates and new features.
- Document processes, troubleshooting guides, and knowledge articles to build a strong internal knowledge base.
- Provide guidance to L1 analysts, helping them improve resolution capabilities.
- Participate in ongoing Workday upgrades, patches, and system optimization projects.
QUALIFICATIONS AND EXPERIENCE |
About you
The Ideal Workday Support Analyst
- Bachelor's degree in Information Technology, HR, Finance, or related field (or equivalent experience).
- 2-5 years of Workday support experience, with proven exposure to at least 2-3 core modules (e.g., HCM, Payroll, Benefits, Finance).
- Strong understanding of Workday business processes, configuration, and security model.
- Proficiency in troubleshooting and analyzing integrations, reports, and calculated fields.
- Experience with Workday Report Writer and EIBs (Enterprise Interface Builder).
- Ability to translate business requirements into system solutions.
- Excellent analytical and problem-solving skills with attention to detail.
- Strong verbal and written communication skills to interact with end-users and stakeholders.
- Experience in system testing, UAT coordination, and change management.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- Must be currently in the Philippines
Preferred Skills
- Workday certification(s) in one or more modules (HCM, Payroll, Finance, Reporting, etc.).
- Familiarity with ITIL practices for incident, problem, and change management.
- Knowledge of data privacy and compliance requirements (GDPR, HIPAA, SOX).
- Multilingual English, French
WHO ARE EXCLUSIVE NETWORKS |
Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.
We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
Our Benefits Include
- Annual Leaves
- Sick Leaves
- HMO (Intellicare)
- Employee Assistance Program
