Job Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, providing solutions, and ensuring the smooth operation of various components. You will also have the opportunity to contribute to discussions aimed at improving system performance and user experience, making your role vital to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze and document issues to facilitate effective troubleshooting. - Collaborate with cross-functional teams to enhance system functionality. - Provide training and support to end-users to improve system utilization. - Monitor system performance and implement necessary adjustments. - Stay updated with the latest industry trends and technologies to enhance service delivery. Professional & Technical Skills: - Required Skill: Expert proficiency in Workday Core HCM. - Strong understanding of human capital management processes and best practices. - Experience in troubleshooting and resolving software issues effectively. - Ability to analyze data and generate reports for decision-making. - Familiarity with system integration and data migration processes. Additional Information: - The candidate should have minimum 2 years of experience in Workday Core HCM. - This position is based at our Manila office. Minimum 2 year(s) of experience is required
