WFM Scheduler Hybrid (Pasig, Paranaque)

The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

REQUIREMENTS

• :Bachelor's /Associate Degree (any field) or equivalent work experienc
• eAt least 1 year experience specializing in Forecasting and Resource Planning in a call center environmen
• tAt least 1 year Intraday management experienc
• eWilling to work in permanent graveyard shif
• tWilling to be assigned in Pasig and open for ocassional travel to different site

sKnowledg

• eAdvanced knowledge in MS Office (especially MS Excel and relevant WF tools such as IEX and CMS)
• .Knowledge in problem solving processe
• sManual Schedulin

gSkill

• sStrong communication skill
• sAbove average reporting skill
• sExcellent analytical skill
• sMust possess effective organizational skills and time management skill

sAbilitie

• sAbility to work on several projects simultaneousl
• yAbility to come up with sound and accurate decisions in any given circumstanc
• eAbility to exhibit professionalis
• mDemonstrated ability to work with a tea
• mDemonstrated ability to communicate effectively and professionally with internal and external associate
• sAbility to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment