Company Description
TP is a global leader in digital business services, recognized for its ability to deliver advanced, digitally-powered solutions. With operations worldwide and a strong local presence, TP supports communities, clients, and environmental initiatives. The company collaborates with top global brands to streamline their operations through meaningful and sustainable approaches.
Role Description
This is a full-time Wellness Lead role, based on-site in Cebu city. The Wellness Lead will be responsible for promoting health and wellness initiatives within the workplace, providing guidance to employees, and offering support in achieving personal well-being goals. Key tasks include creating wellness programs, leading group activities, supporting individual wellness needs, and fostering a productive and healthy work environment.
Duties & Responsibilities:
- Ensures that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.
- Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and partners.
- Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.
- Attends client meetings.
- Data gathering and analysis to measure effectiveness of the program content and initiatives.
- Maintains records, documentation, and reports for all wellness activities at site.
- Conducts monthly wellness audit and data review to ensure continued compliance with the Minimum Wellness Standards and client requirements.
- Manages client reporting requirements.
- Manages internal reporting requirements.
- Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.
- Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.
- Works with the global research team on all matters of wellness research
BASIC QUALIFICATIONS & EXPERIENCE:
- Psychology, counselling, or related field
- Experience in managing Wellness for Trust & Safety/Content Moderation teams.
- Minimum bachelor's degree in psychology, counselling, or related field.
- Strong project management and problem-solving ability
- Team player with the ability to collaborate with multiple internal and external stakeholders (at all levels of the organization)
- Previous experience managing vendors.
- Ability to meet multiple demanding deadlines simultaneously.
- Excellent communication, presentation abilities and stakeholder management
- Strong organizational and analytical skills.
- Ability to be flexible, work creatively and analytically in a problem-solving environment.
- Proficiency in MS Office (Word, Excel, PowerPoint) required.
