About the role
As a Warranty Administrator at Team Ridemax Philippines, you will play a pivotal role in ensuring the smooth operation of our warranty management processes. This full-time position is based in Quezon City, Metro Manila, and will involve handling warranty claims and customer inquiries to deliver exceptional service.
What you'll be doing
- Process warranty claims in a timely and accurate manner
- Liaise with customers, service centres, and internal teams to investigate and resolve warranty issues
- Maintain detailed records of all warranty claims and related communications
- Analyse warranty data to identify trends and opportunities for process improvements
- Provide exceptional customer service and support to our valued customers
- Assist with other administrative tasks as required
What we're looking for
- Minimum 1 year of experience in a warranty or customer service role, preferably within the automotive industry
- Strong problem-solving and analytical skills to investigate and resolve warranty claims
- Excellent communication and interpersonal skills to liaise with customers and internal stakeholders
- Proficient in data entry and record-keeping, with attention to detail
- Good understanding of warranty policies and procedures
- Proficient in MS Office suite, particularly Excel and Word
If you are passionate about delivering exceptional customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity. Click the Apply Now button to submit your application.
Office Location: Manresa, Quezon City
Work Schedule: Monday - Saturday
