Discover your 100% YOU with MicroSourcing!
Position: Warranty Administrator
Location: Two Ecom Center, MOA, Pasay, Philippines
Work setup & shift: Onsite | Night Shift
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a Warranty Administrator, you will:
- Navigate effectively between 3 customer chats simultaneously while maintaining exceptional customer service.
- Resolve customer warranty inquiries, demonstrating conflict resolution and problem-solving skills.
- Process requests and enter data accurately, utilizing multiple applications at once to complete tasks efficiently.
- Apply empathy and a strong customer service orientation to all interactions.
- Maintain a high level of reliability, adhering strictly to attendance and punctuality standards.
What You Need: Non-negotiables
- Minimum of 1-2 years of prior Chat experience.
- Proficiency in the English language for both comprehension and written communication.
- Ability to multitask and utilize more than one application simultaneously to assist customers.
- Willingness to work On-Site (Monday Friday, Full-time).
- Must live within one hour's commute to the MicroSourcing Manila office.
Preferred skills/expertise
- Experience using Salesforce (Cases and Chats).
- Strong data entry skills with excellent attention to detail.
- Demonstrated product knowledge relevant to warranty administration.
- Ability to work a Night Shift schedule that aligns with US EST Day hours.
- Proven ability to handle and resolve conflict effectively in a customer support environment.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
