Warehouse Operations Manager
Location: Makati City, Philippines
Department: Supply Chain & Fulfillment
Employment Type: Full-Time
Reports To: Head of Operations / Operations Director
Position Summary
We are seeking a highly organized and results-driven
Warehouse Operations Manager to lead and optimize warehouse and fulfillment operations for our growing e-commerce business. The successful candidate will oversee inventory management, order fulfillment, logistics coordination, warehouse staff supervision, and operational process improvements to ensure accurate, efficient, and cost-effective delivery of products to customers.
This role requires strong leadership, analytical skills, and experience in warehouse management within a fast-paced e-commerce environment.
Key Responsibilities
Warehouse Operations Management
- Manage daily warehouse operations, including receiving, storage, picking, packing, shipping, and returns processing.
- Ensure smooth execution of order fulfillment activities while maintaining high accuracy and productivity levels.
- Monitor warehouse capacity, space utilization, and workflow efficiency.
- Implement and enforce standard operating procedures (SOPs) and operational policies.
Inventory Management
- Oversee inventory accuracy through cycle counts, stock audits, and reconciliation activities.
- Monitor stock movements and coordinate with Procurement and Merchandising teams to maintain optimal inventory levels.
- Investigate and resolve inventory discrepancies promptly.
- Ensure proper product handling and storage practices.
Team Leadership
- Lead, train, coach, and evaluate warehouse supervisors and staff.
- Develop workforce schedules and manpower plans based on business volume and operational requirements.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Conduct regular performance reviews and implement development plans.
Logistics & Fulfillment
- Coordinate with third-party logistics providers, couriers, and transportation partners.
- Monitor fulfillment performance, shipping timelines, and delivery service levels.
- Ensure customer orders are processed, packed, and dispatched on time.
- Manage reverse logistics and product return processes.
Process Improvement
- Identify operational bottlenecks and implement improvement initiatives.
- Analyze warehouse KPIs and prepare performance reports.
- Utilize Warehouse Management Systems (WMS) and other technology solutions to improve efficiency.
- Drive cost-reduction initiatives while maintaining service quality.
Compliance & Safety
- Ensure compliance with company policies, labor regulations, and industry standards.
- Maintain warehouse safety programs and promote a safe working environment.
- Conduct regular warehouse inspections and risk assessments.
- Ensure security measures are in place to prevent loss, damage, and theft.
Qualifications
Education
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
Experience
- Minimum of 5 years of warehouse operations experience, with at least 2 years in a managerial capacity.
- Experience in e-commerce, retail, distribution, or fulfillment operations is highly preferred.
- Proven experience managing large warehouse teams and high-volume order fulfillment operations.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in Warehouse Management Systems (WMS), ERP systems, and Microsoft Office applications.
- Strong analytical, planning, and organizational skills.
- Knowledge of inventory control, logistics, and supply chain best practices.
- Effective communication and stakeholder management abilities.
- Ability to work in a fast-paced, deadline-driven environment.
