Job Description
Discover your 100% YOU with MicroSourcing!
Position: VoIP Technical Support Specialist
Work setup & shift: Work From Home | Shifting Schedule
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a VoIP Technical Support Specialist, you will:
Provide technical support and troubleshooting assistance for VoIP-related concerns and customer incidents
Investigate and resolve VoIP performance issues including call quality, latency, jitter, and packet loss
Respond to customer requests and incidents in a timely, professional, and customer-focused manner
Utilize ticketing systems and remote troubleshooting tools to document and manage support cases
Maintain accurate and detailed documentation of troubleshooting steps, resolutions, and customer interactions
What You Need
Non-negotiables
At least 1 year of experience in technical support, help desk, or VoIP support
Basic understanding of VoIP technologies and IP networking concepts
Strong troubleshooting and problem-solving skills
Experience using ticketing systems and remote troubleshooting tools
Strong customer service orientation and communication skills
Preferred Skills/expertise
Familiarity with SIP and RTP protocols
Experience troubleshooting VoIP call quality issues such as latency, jitter, and packet loss
Experience using ticketing systems such as Zendesk or Jira Service Desk
Ability to work effectively in a fast-paced, customer-focused environment
Detail-oriented with strong documentation and collaboration skills
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit MicroSourcing
