We are seeking a dedicated technical specialist to join a dynamic voicenetwork team on a contract basis in the Philippines. This is a hands-on role ideal for someone who enjoys working directly with telephony systems, troubleshooting complex networks, and providing on-site or dedicated support.
Key Responsibilities:
- Serve as the on-site or client-dedicated engineer, becoming a key technical resource for voice infrastructure operations
- Conduct network analysis, monitoring, and troubleshooting to ensure optimal performance of voice systems
- Manage system configuration, software upgrades, and hardware lifecycle for voice devices
- Provide proactive support: identify risks, recommend improvements, and help prevent service interruptions
- Transfer technical expertise and best practices to the client's internal team
- Coordinate with remote support teams for escalations, patches, or urgent maintenance
- Assist in hardware replacements, vendor coordination, and ensuring system uptime
Tools, Products, and Technologies You'll Work With:
Session Border Controllers (SBCs)
- Mediant 1000, Mediant 800, Mediant 4000, Mediant 9000
- Virtual SBCs (Mediant VE / SE / CE) for cloud or virtual deployments
Media Gateways
- MediaPack 1288, MediaPack 1xx series
- Mediant 800, Mediant 500, Mediant 3100 gateways for hybrid IP / TDM or analog deployments
Management & Monitoring Tools
- Routing Manager, One Voice Operations Center (OVOC)
- Device Manager for centralized control of gateways, SBCs, and IP phones
IP Phones
- 400HD Series IP phones (e.g., C450HD, C445HD, C425HD)
Protocols & Codecs
- SIP signaling, TDM / ISDN interfaces
- Voice codecs: G.711, G.729, T.38 (fax over IP)
What We're Looking For
- Proven experience with SBCs, gateways, IP phones, or telephony systems
- Strong knowledge of SIP, TDM, ISDN, and relevant voice protocols
- Ability to analyze, troubleshoot, and optimize voice network performance
- Excellent communication skills to interact with technical and non-technical stakeholders
- Team player with a proactive and flexible approach
- Hands-on experience with hardware replacement, software upgrades, and monitoring tools
Why Join Us
- Be a key embedded technical partner in a voice network environment
- Gain hands-on experience with leading-edge SBCs, gateways, and IP phones
- Work in a dynamic, fast-paced environment with direct impact on service quality
- Opportunity for professional growth and skill enhancement in voice networking
We welcome all qualified applicants regardless of background.
If you're interested (or know someone who'd be a great fit), please send your resume or referral to [Confidential Information].
