Responsibilities:
Customer Service:
- Respond to 20 emails per day, addressing member inquiries and requests.
- Answering calls
Administrative Support:
- Create and maintain daily reports.
- Update and manage Excel spreadsheets.
Financial Oversight:
- Monitor and follow up on negative account balances.
- Update payment information for members.
Social Media Management:
- Create basic content for Instagram and TikTok, ensuring posts are synchronized across platforms.
Collaboration:
- Work alongside the on-site sales team to align operations and support member engagement.
Qualifications:
Technical Skills: Familiarity with MindBody software is a must (training available for the right candidate).
- Basic design capabilities (e.g., Canva, Photoshop) to create engaging social media posts.
- Video editing experience for crafting short, dynamic clips for social media.
- Exceptional organizational and time-management skills.
- Strong written communication skills for effective customer service.
- A proactive and adaptable mindset to handle a growing business.
