Job Summary
KDCI Outsourcing is seeking a Virtual Assistant Client Engagement to strengthen client relationships and support partnership activities. This role focuses on handling inbound inquiries, conducting service demos, preparing proposals, and ensuring timely follow-ups with clients. The ideal candidate is highly organized, detail-oriented, and confident in client-facing situations, with experience in the outsourcing or offshoring industry.
Key Responsibilities
- Manage inbound client and partner inquiries with professional and timely responses.
- Conduct service demos to present KDCI's solutions and capabilities to prospective partners.
- Create, format, and deliver professional proposals and presentations.
- Perform follow-ups with clients and partners to track next steps and maintain engagement.
- Keep CRM and internal records updated with accurate client/partnership data.
- Collaborate with internal teams to align deliverables with client requirements.
- Provide general administrative and coordination support to the Partnerships team.
Job Requirements
- 23 years of experience in a Sales Support, Partnerships, or Virtual Assistant role (inbound-focused).
- Background in the outsourcing or offshoring industry is required.
- Strong English communication skills (verbal and written), with confidence in client-facing presentations.
- Proficiency in Microsoft Office Suite (PowerPoint, Excel), Google Workspace, and CRM tools (e.g., HubSpot, Salesforce).
- Ability to prepare professional proposals, reports, and client materials with high attention to detail.
- Excellent organizational and multitasking skills with the ability to manage multiple client requests.
- Proactive, adaptable, and collaborative in a fast-paced, global environment.
- Willingness to work a night shift to support US/EU clients.
