At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Leads, teach, guides and support PA Managers. SME for Product Assurance and testing practices
Responsible for upholding our standards of Quality in developing products and experience; making sure that products are aligned to customer needs, adhere to the intended CX journey and Globe's standards of development. He makes sure analysis and recommendations in improving product/experience development is provided - making sure that the process continuously improve.
Duties And Responsibilities
- Voice of the Customer Analytics
- Makes sure each product/experience identification of Voices are based on the customer lens segment; that a customer problem is solved.
- Integrate overall Quality of new product/experience build - cutting across all episodes
- Create and embed Quality Assurance Framework in the development of product/experience (eWow, Thematic Exec, DGT and etc).
- Perform Quality checks of each stages of product/experience development - conducts investigations, RCAs to identify and validate findings
- Works with Project Proponents, Stakeholders, and the project team to make sure findings are validated, analyzed, timely communicated and urgently mitigated
- Provides sound, well researched (internal and external solutions and practices included), organized and actionable recommendations
- Ensure proper endorsement of SWEEP findings to the Process Excellence team for analysis and improvement
- Stakeholder management
- People Management
- Provides overall support, guidance and/or training to all PA Managers
Requirements
- 10 Years experience in Quality - Quality Assurance, Testing, BPM and CI
- 5 years experience in Product Assurance Lead Role (Department Management)
- At least LSS Greenbelt Certified
- Bachelor's Degree in any related field
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
