Veeva System Lead

Veeva System Lead

The Veeva System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with the client's standards.

What will you do

• Manage system throughout its whole lifecycle and complete its Compliance documentation
• Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
• Service Level Agreement, Mean Time to Resolve, Audit trail, Access & identity monitoring
• Coordinating (but not performing) server, database patches and resolving vulnerabilities
• Coordinating software management: Patching / Packaging / Testing / License management / Small enhancements/configuration changes
• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):
• Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.
• Performing Incident, Problem for issue resolution and Change Management
• Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items.

What do you need to succeed

• Must be bachelor's degree in IT or similar
• Must be customer oriented, well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Must have Excellent English speaking, reading & writing skills
  1. other languages such as German, Japanese, Mandarin, Spanish a plus
• Must be able to present information effectively
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
• Mandatory skills:
  1. Must have at least 5-year experience for the following technology/platform experience: Sales Force Dot Com, Veeva CRM
  2. Experience for the following technology/platform experience is a plus
     • Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, ServiceNow, API
  3. A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification