The Utility Coordination Specialist is responsible for coordinating with utility companies to obtain substructure records, maps, and related documentation in support of telecom projects. This role requires excellent communication, strong follow-through, and meticulous attention to detail to ensure all utility information is accurately requested, tracked, organized, and delivered to internal teams. The ideal candidate is highly organized, confident in professional communications, proactive in resolving issues, and committed to being a dependable team player with strong work ethics.
Key Responsibilities:
- Coordinate with utility providers to request and obtain records, maps, and documentation of existing substructures (telecom, electrical, water, gas, etc.).
- Maintain accurate logs of requests, responses, schedules, and supporting documentation to ensure complete traceability and timely follow-up.
- Use Excel and other internal tools to organize, manage, and report utility data with consistency and accuracy.
- Communicate clearly, professionally, and confidently with external utility contacts to clarify requests, resolve discrepancies, and drive timely responses.
- Collaborate closely with internal project teams, engineering staff, and stakeholders to ensure information is distributed correctly and deadlines are met.
- Review received documentation for completeness and accuracy; flag missing/unclear items and take ownership of corrective follow-up.
- Support continuous improvement of tracking processes and documentation standards to improve efficiency and reduce errors.
Required Skills & Qualifications:
- Exceptional attention to detail with the ability to maintain accurate records and catch inconsistencies.
- High level of organization and strong time-management skills; ability to manage multiple requests and deadlines simultaneously.
- Strong verbal and written communication skills with a professional, confident tone when working with external providers and internal teams.
- Advanced Excel proficiency (tracking logs, filters, sorting, reporting, etc.).
- Team-player mindset; collaborative, helpful, and reliable in a fast-moving project environment.
- Strong work ethics; consistent follow-through, accountability, and commitment to delivering quality work on time.
- Prior experience in utility coordination, telecom/civil infrastructure, permitting, or related fields is a plus.
