USRN Healthcare Professional

What You'll be Doing

Do you have a passion for helping others and giving them a peace of mind In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You'll

Handles secondary review of medications that are not approvable on technician level.
Review documentation and interpret data obtained from clinical records such as patient laboratory results, diagnostic tests, office visit notes and medical history.
What You Bring to the Role

A nursing graduate with an active PHRN and unrestricted USRN license holder
At least 2 years of experience in the clinical set-up (homecare, bedside related, hospital) or USRN in the BPO industry
Great written and oral communication skills
Able to lead by example and effectively work with your team to achieve the program's overall success
Resourceful and able to decide on his own by thorough assessment and researching potential solutions
Computer savvy
The Equipment You'll Need (Permanent Work from Home set-up)

Have the right connection a home internet connection of 15-20 Mbps (you may do a quick check through Fast.com)
Computer we'll supply and deliver at your doorstep
Must be able to hard-wire (via ethernet cord) directly into your home modem
Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.
What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/phl/ for more information.

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team.