US Recruiter

Company Description Advanced Call Center Technologies, LLC (ACT) is a premier provider of outsourced call center services across the United States, nearshore, and offshore locations. ACT supports clients in financial services, mortgage, telecommunications, healthcare, cable, and retail, delivering high-quality customer interactions at scale. Its services include fraud prevention and detection, dispute management, customer service, sales and marketing support, customer retention, and back-office operations. ACT focuses on building long-term partnerships with clients through reliable performance and a strong commitment to service excellence. Candidates can learn more about ACT's services and culture by visiting www.ACTToday.com or calling 866-704-5580.
Role Description The US Recruiter is a full-time, on-site role based in Makati, responsible for managing end-to-end recruitment for ACT's U.S. call center positions. This role includes sourcing candidates through various channels, screening resumes, conducting initial interviews, and coordinating hiring steps with hiring managers. The recruiter will manage job postings, maintain candidate pipelines, and ensure a positive applicant experience aligned with company policies and legal requirements. Day-to-day tasks also involve organizing recruitment events, collaborating with HR and operations teams on workforce planning, and maintaining accurate recruitment reports and metrics. The US Recruiter will continuously refine sourcing strategies to meet hiring targets and support ACT's growth.
Qualifications

• Demonstrated experience in full-cycle recruitment for U.S.-based roles, including sourcing, screening, interviewing, and offer coordination.
• Strong skills in candidate sourcing using job boards, social media, networking, and talent databases.
• Proficiency with applicant tracking systems (ATS), HR databases, and common office productivity tools.
• Solid understanding of call center operations and role requirements in customer service and sales environments.
• Excellent English communication skills, both written and verbal, with the ability to engage and assess candidates effectively.
• Strong organizational and time management abilities, with capacity to manage multiple requisitions and meet hiring deadlines.
• Ability to collaborate with cross-functional teams, including HR, operations, and training, and to work effectively in an on-site, fast-paced environment.
• Knowledge of basic recruitment compliance and best practices for fair, non-discriminatory hiring.
• Previous experience recruiting for BPO or call center industries is highly preferred.
• Bachelor's degree in Human Resources, Psychology, Business, or a related field, or equivalent practical experience.