Were Hiring: US Human Resources Generalist!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a US Human Resources Generalist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: US Human Resources Generalist
Work Arrangement: Work from Office
Location: Philippines - Makati
Schedule: Night shift
The Human Resources Generalist is expected to focus on compliance within the Employee Relations field. In this client-facing role, the Human Resources Generalist provides Tier-1 level HR guidance and support to our clients. This role is part of a Human Resources team that strives to be a trusted advisor, while providing guidance through in-depth experience, sound research, compliance and HR best practices.
- Provide comprehensive telephonic employee relations guidance on various issues and resolutions
- Utilize a ticketing system to track and respond to front-line client inquiries
- Meet the demands of Service-Level Agreements (SLAs) on a day-to-day basis
- Attend Welcome Calls and initial HR calls for new clients, while conducting HR Services Discovery
- Interpret and provide guidance on employment law, including wage and hour regulations
- Offer guidance on leave administration in accordance with state and federal laws
- Assist client contacts with impartial and thorough employee relations investigations
- Recognize and escalate concerns involving potential risk or liability to HR department leadership
- Create employee handbooks using an electronic handbook generator and facilitate Q&A discussions with clients
- Identify and develop policies as needed
- Create job descriptions and research salary and wage data
- Provide clients with various reports to support HR-related processes for worksite employees
- Assist in identifying, developing, and scheduling customer HR compliance training upon request
- Support leadership with special projects, process improvements, and strategic initiatives
- Perform other duties and projects as assigned
Qualification And Requirements
Basic Qualifications:
- HR Certification (PHR or SHRM- CP)
- 1-2 years experience in a PEO environment
- Excellent customer service and follow up skills
- Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts
- Natural relationship builder with ability to thrive in a high-volume environment
- Demonstrates emotional intelligence with a client centric attitude
Preferred Qualifications
- Restaurant or Hospitality industry experience
Degree Level Or Equivalent Combination Of Education & Experience
- Bachelors degree is preferred
- 1-3 years HR experience
Non-negotiable Skills & Requirements
Note: All listed basic qualifications are required.
