The core responsibility of the Travel Specialist (TS) is to maintain the highest performance standards of the team through effective data collection and accurate travel booking documents. The role's internal Quality Assurance function conducts sales transaction checks and audits before its finalization.
Duties And Responsibilities
- Perform travel agent duties such as, but not limited to, responding to travel-related inquiries, facilitating booking reservations, recommending and arranging travel-related products, preparing and sending requests for price quotations.
- Act as a second-level officer to handle customer complaints during the client escalation process
- Act as internal Quality Assurance officer that conducts final audit sweep prior to finalizing a sales transaction and serves as the official agent to send the final e-ticket to the clients after every transaction
- Monitor and push the sales booking to achieve team sales targets
- Ensure proper implementation of the operational processes, protocols, and procedures to ensure maximum adherence and compliance
- Assure that high-performance standards are maintained, pay close attention to detail, and ensure accuracy and completeness of tasks of the travel agents
- Contribute to planning and organizing tasks and work responsibilities to achieve objectives
- Create an updated operations manual for processes, protocols and procedures for corporate clients
- Monitor and ensure the completeness of daily documents and transaction records
- Completes record of bookings for corporate clients, and is responsible for monthly or quarterly reports as needed.
- Assist Ticketing Officer in completing necessary documents for weekly and monthly reports
- Complete work in a timely and consistent manner to meet the set deadlines
- Create and monitor lunch and break schedules of travel agents
- Schedule and create team engagement activities and initiatives
- Act as first-level point of contact for corporate clients
- Other duties as assigned by the immediate head
- Demonstrate proficiency in Amadeus, Sabre, and Galileo travel industry systems
Qualifications
- Minimum Educational Attainment: Graduate of a four (4)-year college course, preferably Tourism/HRM or other related field
- Work Experience: Two (3) years experience in an IATA travel industry, preferably with intensive experience in travel sales bookings, tour packages, ticketing or equivalent.
Trainings And Skills
Skills
- Strong background in GDS (e.g. Amadeus, Sabre, Galileo)
- Excellent English oral and written communication
- Good leadership skills
