Travel Consultant

Viyahe

Philippines

2-4 Years

Save

Posted 2 months ago
Be among the first 10 applicants

Early Applicant

Job Description

The core responsibility of the Travel Specialist (TS) is to maintain the highest performance standards of the team through effective data collection and accurate travel booking documents. The role's internal Quality Assurance function conducts sales transaction checks and audits before its finalization.

Duties And Responsibilities

Perform travel agent duties such as, but not limited to, responding to travel-related inquiries, facilitating booking reservations, recommending and arranging travel-related products, preparing and sending requests for price quotations.
Act as a second-level officer to handle customer complaints during the client escalation process
Act as internal Quality Assurance officer that conducts final audit sweep prior to finalizing a sales transaction and serves as the official agent to send the final e-ticket to the clients after every transaction
Monitor and push the sales booking to achieve team sales targets
Ensure proper implementation of the operational processes, protocols, and procedures to ensure maximum adherence and compliance
Assure that high-performance standards are maintained, pay close attention to detail, and ensure accuracy and completeness of tasks of the travel agents
Contribute to planning and organizing tasks and work responsibilities to achieve objectives
Create an updated operations manual for processes, protocols and procedures for corporate clients
Monitor and ensure the completeness of daily documents and transaction records
Completes record of bookings for corporate clients, and is responsible for monthly or quarterly reports as needed.
Assist Ticketing Officer in completing necessary documents for weekly and monthly reports
Complete work in a timely and consistent manner to meet the set deadlines
Create and monitor lunch and break schedules of travel agents
Schedule and create team engagement activities and initiatives
Act as first-level point of contact for corporate clients
Other duties as assigned by the immediate head
Demonstrate proficiency in Amadeus, Sabre, and Galileo travel industry systems

Qualifications

Minimum Educational Attainment: Graduate of a four (4)-year college course, preferably Tourism/HRM or other related field
Work Experience: Two (3) years experience in an IATA travel industry, preferably with intensive experience in travel sales bookings, tour packages, ticketing or equivalent.

Trainings And Skills