About the Role
The Travel Consultant supports business travelers by managing bookings, changes, and disruptions across chat, phone, and email channels. This role ensures compliance with company and client travel policies while delivering a highquality, customerfocused travel experience. This role involves providing professional and responsive travel support while assessing traveler needs and preferences.
Responsibilities
- Provide professional and responsive travel support via chat, phone, and email
- Assess traveler needs, preferences, and urgency to effectively prioritize requests
- Book, modify, and service air, hotel, car, and rail reservations
- Accurately handle ticketing, exchanges, refunds, cancellations, and schedule changes
- Meet or exceed SLA response and resolution targets
- Communicate clearly and proactively with travelers during disruptions or itinerary changes
- Ensure adherence to company policies, client travel programs, and global compliance requirements
- Identify, document, and escalate operational or service issues to support timely resolution and continuous improvement
- Document all transactions and interactions accurately in booking and support systems
- Stay current on travel industry tools, trends, and best practices
- Maintain reliable attendance, complete required training, and meet individual performance expectations
Qualifications
- Senior/High School with at least 6 months of BPO experience; College degree preferred
- At least 3 years of corporate travel agent
- Proficiency in at least two GDS platforms, including Travelport+ (Galileo) and Sabre
- Working knowledge of NDC content and tools, including Farelogix and SPRK
- Experience supporting customers through chat, email, and phone channels
- Strong knowledge of airfare rules, ticketing, exchanges, and refunds
- Ability to manage multiple concurrent requests in a fastpaced environment
- Excellent written and verbal communication skills in English
- Strong attention to detail and effective problemsolving skills
- Proven resilience and adaptability in managing chat and call volumes while balancing performance metrics in highpressure environments
- Strong understanding of accountspecific processes and policies, with the ability to quickly adapt to updates as business needs evolve
- Technically savvy, with the ability to efficiently navigate multiple systems and applications while multitasking with speed and accuracy
- Flexible schedule availability, including evenings, weekends, or holidays as required
- Ability to work onsite in a designated office location as required by business needs
Required Skills
- Proficiency in GDS platforms
- Strong communication skills
- Attention to detail
- Problem-solving skills
Preferred Skills
- Experience with NDC content and tools
- Ability to manage multiple requests
- Technical proficiency in navigating systems
We offer competitive basic salary and benefits!
- HMO on Day 1
- Retirement Package
- Performance Incentives
- Annual Performance Appraisal
- Group Life and Accident Insurance
APPLY NOW AND JOIN THE PIONEER BATCH!
