Job Title: Transition Support Assistant
Division: Operations
Department: Operations Back Office and Support Department
Reports to (Position of Immediate Superior) : Transition Support Officer
Primary Job Responsibility
- Accountable for performing transition deliverables of identified newly-closed accounts. Also responsible for coordination and preparation of deliverables for requested transition and caravan activities of new business and renewal accounts.
Job Description
- Ensures that all endorsed and decked newly closed accounts are properly acknowledged and accommodated.
- Ensures accurate and timely implementation of transition deliverables based on the Transition Plan with a timetable of activities
- Monitors the movements of the account's set up and member's activation.
- Provides reports required and requested by the accounts.
- Monitors the completion of all deliverables until the account is ready for endorsement to Operations Fulfillment.
- Responds to queries of accounts/clients with accuracy and timeliness.
- Ensures that transition evaluation/surveys are collected from account POCs upon endorsing the account to other handlers.
- Reviews request and ensures execution of scheduled Transition Activities
- Coordinates with the outsource partners for required logistics for the activities.
- Monitors the ingress and egress of the activities.
- Ensures that post-caravan evaluation and surveys are collected.
- Timely submission of reports required by immediate heads.
Duties and Responsibilities to be done at IRREGULAR or INTERMITTENT Intervals
- Participates during meetings and responds to queries as assigned by the Immediate Superior.
- Provides support to the Transition Officer in preparing the Operations Committee reports.
STANDARD RESPONSIBILITY STATEMENTS
✓Strives to embody, commits to support, and deliver the Management System policy, objectives, and initiatives of the organization;
✓Communicates, engages, directs, and supports people to contribute to the Management System's effectiveness;
✓Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood, and consistently met;
✓Abides by the Management System policies and procedures for the effective management and control of its processes; and
✓Promotes and utilizes the Process Approach and Risk-based Thinking at work.
✓Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR
JOB SPECIFICATIONS
- SKILLS
- EDUCATIONAL REQUIREMENT
MINIMUM educational level and background required by this POSITION: Completed at least 2 years in College with 2 yrs work experience, Vocational Diploma, or Bachelor's Degree required.
PERIOD OF TIME OR LENGTH of related experience the CANDIDATE must acquire before being assigned to and perform the functions of this job, SATISFACTORILY under NORMAL supervision: Fresh graduates may apply; any experience relevant to the role is an advantage
- SKILLS REQUIREMENT – TECHNICAL (For Tech and Business Support, Supervisory and Professional)
- Good communication & analytical skills
- Proficient in MS & Google applications
- Customer & Process oriented
