Training Supervisor

Company Description

Dyninno Group is a global technology-driven company that builds and promotes its own products across travel, finance, and entertainment technologies across the globe. The organization focuses on innovation, cutting-edge solutions, and staying ahead of industry trends to set new standards worldwide. Team members benefit from clear career paths, cross-border projects, and collaboration with a diverse, results-oriented international workforce. Dyninno's culture is based on entrepreneurial spirit, continuous learning, and a human-centered approach, providing training and development to help individuals reach their full potential.

WHAT YOU'LL BE RESPONSIBLE FOR:

• Training Operations: Oversee classroom training, nesting, trainee progression, and readiness for production.
• Trainer Leadership: Lead, coach, and develop a team of Trainers to ensure consistent and effective training delivery.
• Curriculum Development: Review and improve training programs, learning materials, assessments, and reinforcement initiatives.
• Training Needs Analysis (TNA): Identify knowledge, skills, and performance gaps and implement targeted learning interventions.
• Performance & Analytics: Monitor training KPIs, analyze results, and translate insights into actionable improvement plans.
• Stakeholder Collaboration: Work closely with Sales/Operations, HR, Talent Acquisition, and Global Training to align training outcomes with business objectives.

WHAT WE'RE LOOKING FOR:

• At least 3 years of relevant BPO, Learning & Development, or Training experience.
• At least 3 years of experience leading or supervising Trainers.
• Hands-on experience in classroom training and/or nesting.
• Experience in curriculum development and Training Needs Analysis.
• Strong analytical, coaching, leadership, and stakeholder management skills.
• Ability to use training data and performance metrics to drive continuous improvement.
• Comfortable working 100% onsite in BGC, Taguig, with shifting schedules, including weekends and holidays when required.

NICE TO HAVE:

• International voice BPO experience.
• Sales training experience or exposure to a sales-driven environment.
• Travel, airline, or related industry experience.
• Experience managing high-volume training operations.