Essential Duties and Responsibilities:
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications
- :College degree or equivalent experienc
- eStrong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoin
- tStrong oral and written communication skill
- sDemonstrated ability in classroom leadership, classroom management, classroom organizatio
- nMust have experience in handling Telco program
- s1-2 years of training experienc
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