Training Specialist

Essential Duties and Responsibilities:

• Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
• Supervise agents while in their training period.
• Develop non-classroom communication and training materials
• Coordinate New Hire, Progression & Enhancement Training activity
• Assess participant and class performance
• Participate in minor client interaction (include effective curriculum feedback and client visits)
• Perform other related duties and assignments as required and as assigned by supervisor or manager.

Qualifications

• :College degree or equivalent experienc
• eStrong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoin
• tStrong oral and written communication skill
• sDemonstrated ability in classroom leadership, classroom management, classroom organizatio
• nMust have experience in handling Telco program
• s1-2 years of training experienc