Mainly responsible for facilitating classroom training and other training related interventions for the purpose of developing or enhancing knowledge, skill and attitude of associates
Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc.
Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately
Review: Should be able to create review decks, present them and maintain action registry for closure of open items
Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in training plan accordingly
Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
Stakeholder Management: Should be able to manage internal communication with peers, stakeholders
Coordination: Coordination within and outside team to ensure activities and run smoothly
Should have good communication skills and would be interacting with internal stakeholders and end clients
In depth understanding of training metrics and impact to business metric
In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements
Qualifications
At least 2 Years Completed in College
At least 3 Years experience handling Process Training, preferably in an Insurance or Financial account.
System working knowledge is required; computer experience is desirable.
Proficiency in MS Office with strong PowerPoint and Excel skills
Can demonstrate leadership and facilitation skills.
Self-starter who works independently
Must be amenable to working onsite and shifting schedules
