Job Description
Responsible for researching, planning, developing, and conducting corporate/organizational training programs to employees to increase productivity for various departments.
Responsibilities
- Training and Development
- Designs training materials and courseware for programs needed.
- Conducts research and collects reference materials for training.
- Provides classroom training and follow-up support to various non-technical team members.
- Collects follow-up exercises, evaluations, and questionnaires to improve course design.
- Develops and maintains the train-the-trainer program.
- Assists non-technical team members on projects and helps them recognize software program features.
- Designs, updates, and conducts organizational training.
- Coordinates new hire training, up training and recursive schedules and delivery.
- Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations.
- Develops Training Program review and analysis for business reviews with HCPO.
- Conducts Train the Trainer program for Presentation, Facilitation, and Coaching Effectiveness module. Evaluates training effectiveness through practical assessments.
- Experienced in handling process transition/migration.
- Business Process Support
- Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor.
- Informs immediate superior regarding problems and other matters beyond limits of authority.
- Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
Qualifications
- Bachelor's degree in any related course.
- At least three (3) years of experience as technical trainer in the BPO or Shared Services industry.
- Proficiency with Microsoft Office applications.
- Excellent verbal and written communication skills.
- Proven high level of creativity and versatility in developing course curriculum.
- Effectively interact with all levels of the organization.
- Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
- Basic knowledge on Project Management.
- Demonstrates high commitment in providing training to various non-technical employees.
- Keen attention to details.
- Ability to multi-task, prioritize and manage time effectively.
- Interpersonal skills - Able to work independently and as a team member.
- Maintains high degree of professionalism and confidentiality.
