Train Minds. Shape Performance. Power Financial Excellence.
Great financial services start with confident, well-trained people.
Our client, iCash, is a trusted financial services company committed to providing accessible, transparent, and responsible lending solutions. With a strong reputation in the market, iCash supports individuals through innovative financial products designed to meet real-world needs. Known for its customer-first mindset, operational excellence, and continuous growth, iCash combines technology with human insight to deliver meaningful financial support. Joining their team means contributing to a company that values integrity, learning, and long-term impact in the financial services industry. If you love building learning experiences that drive performance and consistency, this role puts your training expertise at the heart of a high-impact operation.
Job Description
As a Training Specialist, you will design and deliver practical learning resources, facilitate onboarding and upskilling, and partner with leaders to support process changes and continuous improvement. Your work ensures employees build confidence, consistency, and performance in a fast-paced financial services environment.
Job Overview
Employment type: Full-time
Shift: Night shift, weekends off
Work setup: Permanent WFH
Salary: PHP 35,000.00 - PHP 48,000.00
Exciting Perks Await!
- Competitive Salary Package
- Night differential pay to maximize your earnings
- HMO coverage with free dependent upon regularization
- Permanent WFH arrangement
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 3+ years of experience in a call center environment; Accounts Receivable, Collections, or Credit experience is an asset
- Excellent English communication skills, both verbal and written (minimum 9/10 proficiency)
- Strong organizational skills to manage schedules, priorities, and multiple training requests
- Remote work experience required
- Strong attention to detail and a process-driven mindset
- Proficiency with CRM and call center tools; stable internet connection
Your Daily Tasks
- Develop training materials, including digital presentations and how-to manuals or guides
- Prepare, update, and maintain documentation for department procedures and policies
- Schedule and facilitate training sessions to onboard and support new employees
- Train current employees on new or updated procedures to improve performance and consistency
- Coordinate with IT and other departments to ensure trainees have the required credentials and system access
- Observe daily operations to identify gaps and opportunities for improvement
- Partner with team leaders and managers to provide on-the-job coaching
- Support new employees throughout their integration period to help them meet quality and productivity expectations
- Complete other related tasks as assigned
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stable, global career opportunities without working abroad. Work with international clients across industries while growing in a supportive, inclusive environment built on collaboration, learning, and innovation. Apply now and be part of the #EmaptaEra!
