We are looking for an architect of high-impact learning who can diagnose skill gaps, design practical curricula, build scalable systems, and directly drive business performance.
What You'll Do
- Build Strategy & Diagnose Gaps: Conduct needs assessments across teams, identify performance gaps, and build a 12-month training roadmap aligned with our growth goals.
- Design Practical Curricula: Create role-specific onboarding, technical, operational, and first-time manager programs that deliver real-world results.
- Deliver & Train the Trainer: Facilitate engaging, interactive sessions (in-person & virtual) and certify internal trainers to scale delivery.
- Build Systems & Infrastructure: Set up an LMS/tracking system and develop standardized materials (workbooks, videos, job aids) so learning happens without you having to run every session.
- Measure Business Impact: Move beyond tracking attendance—track knowledge retention, behavior change, and measurable ROI (e.g., faster onboarding, reduced errors).
Requirements:
- 5+ years in Training & Development, Talent Development, or L&D leadership.
- Proven track record of building training programs from scratch.
- Experience in fast-growth, scaling, or founder-led environments.
- Background in Telecommunications, BPO, Call Centers, or Service Delivery is a major plus.
- Willingness to work onsite in Parañaque.
- Dayshift
