The Manager, Sales Training & Development is responsible for designing, implementing, and continuously improving the learning and development strategy for the Sales Force. The role leads the development of comprehensive training programs that enhance sales competencies, product knowledge, customer engagement, leadership capability, and overall sales performance.
The incumbent partners closely with Sales Management, Sales Administration, Marketing, and subject matter experts to ensure that training initiatives align with business objectives, organizational priorities, and evolving market demands. The position also oversees the Training & Development team, monitors training effectiveness through data-driven assessments, and drives a culture of continuous learning and professional growth across the organization.
DUTIES AND RESPONSIBILITIES:
Strategy and Program Development
- Develop and execute the annual Sales Learning and Development roadmap aligned with business goals and sales targets.
- Conduct learning needs analysis and training gap assessments across all sales channels and teams.
- Design, develop, and continuously enhance training curricula, learning paths, certification programs, and competency frameworks.
- Ensure training content remains relevant, engaging, and aligned with industry trends, customer expectations, and company objectives.
- Collaborate with Sales Leaders, Marketing, Product Development, and external partners in creating impactful learning solutions.
Training Delivery and Implementation
- Oversee the planning, scheduling, and execution of all sales training programs, workshops, onboarding activities, and development interventions.
- Facilitate key learning sessions for sales managers, leaders, and high-potential employees.
- Establish standardized training methodologies and delivery approaches across the organization.
- Ensure effective implementation of onboarding programs for newly hired sales personnel to accelerate productivity and performance.
Performance and Effectiveness Management
- Develop and implement training evaluation frameworks to measure learning effectiveness, knowledge retention, behavioral application, and business impact.
- Monitor training KPIs such as training completion rates, participant satisfaction scores, certification results, sales productivity improvements, and competency development.
- Analyze feedback and performance data to recommend continuous improvements in learning programs.
- Provide regular learning insights and reports to management, including recommendations for capability-building initiatives.
Leadership and Team Management
- Lead, coach, and develop the Training & Development Team to ensure high-quality learning delivery and program execution.
- Set performance objectives, conduct coaching sessions, and oversee performance management activities of team members.
- Manage training resources, budgets, vendor relationships, and learning technologies to maximize efficiency and effectiveness.
- Foster a culture of innovation, collaboration, and continuous improvement within the team.
Stakeholder Management
- Serve as a strategic business partner to the Sales Organization in driving capability development initiatives.
- Work closely with Sales Leadership to address performance gaps and support succession and talent development efforts.
- Build relationships with external learning providers, industry experts, and professional organizations to enhance learning opportunities.
JOB QUALIFICATIONS:
- Bachelor's Degree in Business Administration, Human Resources, Marketing, Communications, Education, Psychology, or a related field.
- Master's Degree or relevant certifications in Learning & Development, Training Management, Sales Enablement, or Organizational Development is an advantage.
- Minimum of 5-8 years of relevant experience in learning and development, sales training, talent development, or organizational development.
- At least 3 years of managerial experience leading a training or learning team.
- Experience in real estate, property development, financial services, or sales-driven organizations is highly preferred.
