Training Manager (Service Desk)

Career Opportunity: Training Manager (Service Desk)

We are looking for an experienced Training Manager (Service Desk) who will oversee end-to-end training operations, manage new hire training, support service desk transitions, and collaborate with clients across multiple geographies. This role requires strong leadership, communication, and expertise in service desk training.

Qualifications:

• Bachelor's degree holder
• 68 years of relevant experience, including 4+ years managing training for Service Desk accounts
• Experience handling training for service desk operations (required)
• Strong background in client interactions, presenting training initiatives, and supporting SD transitions
• Knowledge of global training methodologies and effectiveness measurement
• Experience managing large ramp-ups across multiple geographies
• Experience leading trainers/AMs (preferred but not required)
• Train-the-Trainer Certification (required)
• Master Trainer Certification (preferred)
• Valid passport and willing to travel domestically/internationally on short notice

Key Responsibilities:

• Lead end-to-end New Hire Training for Service Desk accounts
• Attend client calls for transitions and present training performance and strategies
• Oversee training quality, effectiveness measurement, and continuous improvement
• Coordinate with internal teams to support large-scale and multi-geo ramp-ups
• Provide guidance, coaching, and support to trainers and training teams

Location: Eastwood, Quezon City