Responsible for executing the entire training process, needs assessment, development or outsourcing or training programs including content, delivering or training programs and evaluation of effectiveness of training
Research and recommend internal and external training programs that align with Probe's business objectives as well as employee needs
Works directly with functional group heads to define and customize programs based on their group's needs
Compliance To Training Standard
Manage Probe's learning and development according to the set standards and quality
Conduct auditing of training within the company to ensure process compliance
Ensure the timely implementation of any changes to training design, methodology and materials as a result of training needs analysis or customer/client requirements
Update training content to ensure continuous improvement
Manage the company's training data & produce reports as necessary
Manage Client-Specific Training
Ensure that training is appropriately designed to manage client or program—specific requirements
Conduct analysis of new client or contract requirements in conjunction with the Client Services and Operations Team
Ensure all Trainers complete the Train the Trainers course and achieve training certification for each client/program
Organise and deliver client training and develop new client training materials as required
Manage Training Participants
Ensure the prompt management of performance or behavioral issues of trainees
Provide relevant Manager with post training feedback from the employee's assessments and make recommendations for coaching
Assist Managers with ongoing coaching of employees
Manage Direct Reports
Ensure that all Trainers complete the Trainer Certification Course which should include Facilitation and Presentation skills, Adult Learning Principles, training needs analysis, etc.
Coach, develop and mentor direct reports to optimize performance
Conduct monthly performance reviews (MPR)
Provide regular company updates to direct reports
Manage direct reports in line with company policies & procedures
Other
Liaise with the Operations Management team regarding training gaps that are identified to arrive at the best possible solution, this may involve developing or modifying existing training, sourcing external training etc.
