Promote Employee Learning and Development:
- Responsible for executing the entire training process, needs assessment, development or outsourcing or training programs including content, delivering or training programs and evaluation of effectiveness of training
- Research and recommend internal and external training programs that align with Probe's business objectives as well as employee needs
- Works directly with functional group heads to define and customize programs based on their group's needs
Compliance to Training Standard:
- Manage Probe's learning and development according to the set standards and quality
- Conduct auditing of training within the company to ensure process compliance
- Ensure the timely implementation of any changes to training design, methodology and materials as a result of training needs analysis or customer/client requirements
- Update training content to ensure continuous improvement
- Manage the company's training data & produce reports as necessary
Manage Client-Specific Training:
- Ensure that training is appropriately designed to manage client or programspecific requirements
- Conduct analysis of new client or contract requirements in conjunction with the Client Services and Operations Team
- Ensure all Trainers complete the Train the Trainers course and achieve training certification for each client/program
- Organise and deliver client training and develop new client training materials as required
Manage Training Participants:
- Ensure the prompt management of performance or behavioral issues of trainees
- Provide relevant Manager with post training feedback from the employee's assessments and make recommendations for coaching
- Assist Managers with ongoing coaching of employees
Manage Direct Reports:
- Ensure that all Trainers complete the Trainer Certification Course which should include Facilitation and Presentation skills, Adult Learning Principles, training needs analysis, etc.
- Coach, develop and mentor direct reports to optimize performance
- Conduct monthly performance reviews (MPR)
- Provide regular company updates to direct reports
- Manage direct reports in line with company policies & procedures
Other:
- Liaise with the Operations Management team regarding training gaps that are identified to arrive at the best possible solution, this may involve developing or modifying existing training, sourcing external training etc.
- Facilitate other training as required
- Other reasonable duties as required
