Training And Quality Manager | SQL and Digital Ads Experience | TP McKinley

Experience

• With tech background (SQL / API)
• With Digital Advertising experience
• With Managerial experience
• 2–4 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role.
• Strong understanding of quality assurance principles, performance metrics, and contact center operations
• Developing and delivering comprehensive training programs for new and existing Helpdesk employees
• Identifying training needs and designing tailored learning solutions to address skill gaps
• Leading a team of Trainers and ensuring high-quality, engaging training delivery
• Experience in a SaaS environment is strongly preferred; familiarity with API-first platforms, multi-tenant product architectures, and platform lifecycle management is highly valued.
• Demonstrated progression into team leadership, training management, QA management or senior technical enablement responsibilities.
• Track record of building, leading, or significantly scaling a training program, improving a quality assurance program — including managing trainers and owning curriculum quality — in a technical, SaaS, or digital advertising organization is a strong advantage.
• SQL & Data Analysis
• Expert-level SQL proficiency
• Extensive experience using SQL for quality data analysis, pipeline validation, event-level auditing, conversion tracking verification, and executive reporting
• Proficiency with BI and visualization tools (Looker, Tableau, Power BI, Mode) for building QA performance dashboards and leadership-level reporting.
• APIs, Server-Side Tracking & SDKs
• API Payload Debugging (JSON / XML)
• - Proficiency with debugging tools including Postman, Charles Proxy, browser developer tools, and server-side logging environments