2–4 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role.
Strong understanding of quality assurance principles, performance metrics, and contact center operations
Developing and delivering comprehensive training programs for new and existing Helpdesk employees
Identifying training needs and designing tailored learning solutions to address skill gaps
Leading a team of Trainers and ensuring high-quality, engaging training delivery
Experience in a SaaS environment is strongly preferred; familiarity with API-first platforms, multi-tenant product architectures, and platform lifecycle management is highly valued.
Demonstrated progression into team leadership, training management, QA management or senior technical enablement responsibilities.
Track record of building, leading, or significantly scaling a training program, improving a quality assurance program — including managing trainers and owning curriculum quality — in a technical, SaaS, or digital advertising organization is a strong advantage.
SQL & Data Analysis
Expert-level SQL proficiency
Extensive experience using SQL for quality data analysis, pipeline validation, event-level auditing, conversion tracking verification, and executive reporting
Proficiency with BI and visualization tools (Looker, Tableau, Power BI, Mode) for building QA performance dashboards and leadership-level reporting.
APIs, Server-Side Tracking & SDKs
API Payload Debugging (JSON / XML)
- Proficiency with debugging tools including Postman, Charles Proxy, browser developer tools, and server-side logging environments
