Training and Quality Assistant Manager

Company Description

EXL is a data-driven organization dedicated to helping businesses achieve their goals through collaboration and tailored solutions that address unique needs, cultures, and existing systems. By leveraging expertise in analytics, digital innovations, operations management, and deep industry knowledge, EXL creates strategies that optimize business processes and drive better decision-making. Focused on outcomes, EXL partners with clients to deliver sustainable solutions that enhance efficiency, customer relationships, and revenue growth. Committed to enabling business evolution, EXL helps organizations stay competitive and thrive in an increasingly digital world.

Role Description

This is a full-time, on-site role located in Pasay for a Training and Quality Assistant Manager. The Assistant Manager will oversee quality control processes, manage training programs, and ensure compliance with quality standards. Responsibilities include monitoring and evaluating performance, maintaining documentation, implementing quality assurance protocols, and analyzing data to identify areas for improvement. Additionally, the role involves collaborating with various teams to align training and quality initiatives with organizational goals.

Qualifications

• Expertise in Quality Control and Quality Assurance to ensure standards and processes are met
• Proficiency in Quality Management and Document Management for effective workflow and compliance
• Strong Analytical Skills to evaluate performance data and implement improvements
• Exceptional organizational and communication skills
• Experience in training and mentoring teams is a plus
• Bachelor's degree in a related field or equivalent experience